Refund policy

If you wish to cancel an order & receive a full refund you must notify Me & Moo via email within 24 hours of the order being placed & prior to the goods being in transit.  

We are shipping perishable products and therefore are unable to accept returns. Unlike items that have a longer shelf lives, items that are perishable cannot be restocked or resold for Food health and safety reasons.

If you are not completely satisfied with a product/products from Me & Moo & can provide a valid reason or proof of this dissatisfaction, you can contact us using admin@meandmoo.com.au within seven (5) days of receiving your delivery.

We will happily review your order & offer an appropriate resolution which may include replacement of the product in question or a store credit towards your next order. 

Since we are not able to physically access the product, we may ask that you provide substantial evidence of the issue including photos of the product, packaging & anything related to the issue you are reporting.

Me & Moo Pty Ltd reserves the right to make the final decision on issuing of refunds, credits or replacement product, it is at our companies sole discretion, based on the information & evidence provided by the customer, within the appropriate deadline. 

All decisions made by Me & Moo Pty Ltd are final as per the relevant Australian consumer law for standard returns/refund policy as stated by ACCC.

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered by you at the checkout, if a change of address isn’t updated prior to the goods being in transit we are unable to assist further. 

Me & Moo is not liable to replace, refund or compensate the customer in any way if an order is not delivered to the appropriate address within the nominated timeframe, due to a customer error.

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped we must dispose of the contents & you will still be charged for the complete order.

In the event an order is delivered late due to an incorrect address or if you are unable to accept your order on the delivery date without prior notification resulting in thawing or the product increasing in temperature, you will not be refunded as this is also a customer error.

When placing your order, please ensure that you enter your shipping address & details accurately including specific delivery instructions you wish to add to ensure there are no issues with your order. Please ensure you review your receipt for any errors after the order has been placed. If you realize there is an error once the order is placed, please email admin@meandmoo.com.au immediately for correction.

Thankyou

The Callan Family