Shipping policy

Orders are shipped out every Tuesday and delivered in accordance with the cold chain couriers delivery schedule.

Our products are transported in a refrigerated truck by third party cold chain distribution couriers to the delivery address stipulated on your order form. It is suggested you be home when the package is delivered to ensure you can place the goods in a refrigerated environment as quickly as possible. If you are not home you are responsible for the security and safe storage of the delivery at that location and cannot accept any damage or loss that occurs as a result.


You will receive tracking updates and an SMS once delivery has been completed along with a photograph. You are responsible for your delivery once delivery is completed by the cold chain courier, this includes if; the products are stolen or damaged, wildlife or pets damage the packing and products etc. Once delivery is made you are solely responsible for the products and their safe storage.

Whilst our delivery boxes are designed to stay chilled, you should always try to reduce the amount of time a delivery is exposed to high temperatures or the elements. Finally, please see the NSW Government Food Authority instructions on safe food handling. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. 

Payments

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise Me & Moo (or our third party payment provider) to process your chosen payment method for orders including subscriptions or one off purchases. You are responsible for all payments processed, and agree to pay, all charges associated with your order.

If we or our third party payment processor cannot obtain authorisation for charges to your payment method or if any amounts you authorise us to charge to your payment method are reversed or charged back for any reason, we reserve the right to cancel or suspend any deliveries to you until we receive full payment for your orders or until such a time your payment method is updated and the funds successfully clear in our system.